Consumer Finance Consulting and Training Services
Marketing Strategies
In response to the specific needs of financial institutions, Gold Partners offer appropriate recommendation to our clients on marketing strategies including sales strategies, business development and operations planning.
Leveraging on our extensive network, we introduce suitable strategic partners to our clients to achieve greater synergy effect and raise the market shares. We can also facilitate mutually beneficial cooperation between banks and clients, such as development of new cobranded cards and proposal of joint marketing solutions.
Credit Risk Management
While encouraging consumption on the part of their customers, financial institutions should first do a good job of managing the credit risk, optimizing assets as well as reducing and preventing the growth of nonperforming loans (NPLs).
Gold Partners has been longterm business partner with financial institutions in China, Hong Kong and Taiwan. We are specialized in assisting our clients to curb bad debts and preserve asset quality through various measures including formulating credit risk management policies and the disposal of nonperforming assets.
Prevention of bad debtsBetter process design, threshold setting and approval criteria setting could substantially limit bad debts. We can assist our clients in devising effective mechanisms to prevent the formation of nonperforming assets.
Suppressing the growth of bad debtsWhenever bad debts crop up, our welltrained credit management teams could assist our clients to recover receivables, minimizing the writeoffs and turning doubtful debts to usable assets.
Effective management of bad debtsOnce bad debts are identified, our solid experience enable us to provide professional advices on selecting and managing outsourced recovering agencies. If required, we can offer suggestions and solutions for the segmented or categorized packaging of nonperforming assets to prevent the further deterioration of these assets.
Consumer Credit Product Outsourcing Services
Sales & Marketing
With years of experience in promotion of consumer credit products, we make use of our nationwide call centers and provide clients with tailor-made solutions in product design and development, reducing the operation costs and boosting effectiveness.
Call Centre Services
Gold Partners have solid experience in call centre operation and a strong management system. Based on the call list provided by clients, we can tailor-make supporting services that suit our clients’ specific needs. Our services includes:
(1) Tele-marketing:
After-sales promotion
Membership application / renewal promotion
Reactivate inactive accounts
Customer Retention
(2) Others:
Questionnaire survey
Product / service hotline
Appointment / ticketing
Market Research
Opinions from users is always a good way to understand how the market receives your products or services, and to seek ways to increase your sales and marketing effect. Gold Partners provide comprehensive market research services from designing questionnaire to conducting surveys to analyzing results. We provide customized services that suit every client’s specific needs.
Information verification
Applicants’ information provided when they apply for consumer credit products from financial institutions are to be verified before and after the application is approved. With our sound and highly-secured operation system, Gold Partners has been assisting a number of financial institutions in conducting information verification. We can customize a verification program according to the client’s requests and provide report on our findings.
Customer Relationship Management
Specifically for the consumer credit products, Gold Partners provide customer relationship management (CRM) services in the postloan stage to the financial institutions. Covering diversified items and with professional personnel, our CRM services enrich our client’s customers experience, assisting them to build up reputation, customer loyalty and boost effectiveness.
Welcome call / reactivate inactive accounts for credit cards
Stimulate consumption
Customer retention
Postloan visits
Collateral registration
Overdue Settlement
For overdue accounts of the consumer credit products, Gold Partners is entrusted by numerous financial institutions to provide solutions customized according to their respective products nature and overdue stages. With the combination effort of our operation centre, visit team and other resources, we assist our clients to recover their overdue lawfully and professionally, increasing their investment returns and taking great protection to their reputation.
Recent overdue reminding
Overdue recovery
Collateral disposal
Corporate Non-Performing Asset Management Services
Introduction of Europe/US Nonperforming Asset Funds
Since established in 1987, Gold Partners has been insistent on providing services in a lawful and professional manner, protecting our client’s interests and reputation when we handled their nonperforming assets (NPA). We uphold stringent code of practice, with close obligation to any laws and regulations. We have established a professional, allrounded and multiregional operation team for strong support to our clients.
Our business partners have over 20 years of handling NPA in China, maintaining close and collaborative relationship with the authorities, law firms, accountants, appraisal firms, asset management companies in its operation on investigating, handling and disposing NPA. The team of professionals can assist financial companies, asset management companies or fund management companies to handle NPA projects of various nature and scale.
Nonperforming Asset Acquisition & Disposal
With wholly-owned offices in the major commercial cities across the Greater China, we have established a widespread legal network that keeps us well-aware of the different legal systems in different jurisdictions.
The legal consultants in our network have extensive hand-on experience in handling cases involving banking laws and commercial laws. If our clients are drawn into unexpected disputes (involving litigation or note) or other issues with their investments or business operations in the Greater China, these consultants can offer one-stop solutions, analyze risks and handle the cases in a timely manner.
International Commercial Legal Support Services
Since the early 1990s, Gold Partners has established with our oversea affiliates a solid and reliable network covering but not limited to London, Zurich, Belgium, Poland, Amsterdam, Frankfurt, Sydney, New York, Chicago, Los Angeles, San Francisco, Vancouver, Toronto, Tokyo, Seoul and Singapore.
Our fees are reasonable and we can effectively handle receivables in arrears. The overseas partners we selected are all prudent, professional and with good track records, so we can prevent the deterioration of the credit risk of our clients.
【Successful Cases】CrossStrait Commercial Litigation
So far, Gold Partners has successfully handled a number of major cases in commercial bad debt litigation involving Taiwan, Hong Kong, and the mainland.
In one case in Dongguan where many Taiwan companies are doing business, Gold Partners, upon accepting the assignment, first sent in its Dongguan team to carry out onsite investigation. This was followed by the joint filing of the case and the initiation of lawsuit by legal teams from Hong Kong and the mainland. After three sessions of hearing, the Dongguan Intermediate People’s Court returned a judgment of first instance in which the debtor company was required to make a payment of USD4 million in payables to the Taiwan company. In addition to the fact that it gets the Taiwan company a well-deserved judgment, this case has two points of deeper significance:
The fact that the winning party in this lawsuit is a Taiwan company has boosted the confidence of Taiwan companies doing business in China. Because of the differences in legal systems across the Strait, many Taiwan companies have been at a loss in dealing with bad debts. Now that a proper channel has been opened, they are more confident in conducting their business, knowing that they can resort to us for professional help in case they have to deal with bad debts.
The debtor company was in fact a listed Korean leading corporation and also a major taxpayer in Dongguan. The winning judgment in this case goes a long way of alleviating the concern of Taiwan companies on local protectionism.